Membership and Donor Database Manager

 

The Membership and Donor Database Manager (MDDM) maintains, and ensures the integrity of MITA’s CRM system (Salesforce) and supports MITA’s fundraising and advancement efforts through database management and customer service. The MDDM serves as a first point of contact for MITA members, donors and the general public and responds to inquiries related to membership status, events, trip planning, and general questions. The MDDM is an essential member of the MITA staff and advancement team and plays a key role in the coordination of MITA’s membership program.

 

Reporting to the Director of Advancement, the key responsibilities of the MDDM include:

• Data management and integrity:
  • Enters memberships, donations, pledges, and constituent information accurately; performs regular data audits to ensure accuracy.
  • Records gift documentation of gifts.
  • Pulls lists, creates and runs reports, and suggests and implements operational improvements.
  • Performs quarterly NCOA (National Change of Address) updates.

• Gift processing and acknowledgement:
  • Generates tax receipts and personalized acknowledgment letters, ensuring that members and donors are acknowledged within three business days of gift receipt.
  • Coordinates all tasks related to member fulfillment, such as confirmation emails, Maine Island Trail Guide mailings, incentive items, management of the member portal and autorenewal, and access to the MITA App.

• Reporting and analytics:
  • Creates reports and dashboards on donor trends, campaign performance, and revenue. Tracks, reports, and analyzes member retention and renewal rates to identify trends and opportunities for improved engagement.

• System maintenance:
  • Acts as the CRM administrator, managing user access, system updates, and third-party integrations.
  • Serves as MITA’s “resident expert” on Salesforce and all data contained within the database.

• Member and donor stewardship:
  • Supports the team by creating mailing lists and segmenting data for direct mail campaigns and email campaigns and blasts.
  • Develops and maintains reports for direct appeals, emails, campaigns, publications, events, donor rolls, grant opportunities.
  • Assists with and attends member/donor events.

• Customer service and office support:
  • Serves as first point of contact for MITA members, donors, and the public, answering inquiries via telephone, email, and in person.
  • Manages the general functions of the office, including handling mail, tracking office supplies, assisting with billing and Accounts Payable, and fulfilling MITA Gear Shop orders.

 

Qualifications:

• A minimum of two years of related experience in a database administrative position including nonprofit and fundraising.
• Demonstrated proficiency in Salesforce database administration.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and mail merge functions. Experience with Google Workspace, Mailchimp, and Form Assembly is a plus.
• Ability to assess problem situations regarding the database and record keeping, and to identify causes and gather/process information for resolution.
• Demonstrated ability to work with a high level of accuracy and manage confidential and sensitive information.
• Excellent organizational, communication, interpersonal, and time management skills focused on providing excellent customer service to members, donors, and constituents.
• Ability and desire to work collaboratively in a team setting to achieve goals.
• Bachelor’s degree preferred, or equivalent.

 

The MDDM works in an office environment, Monday – Friday during normal business hours, with flexibility to work from home two days each week. The MDDM is available to support special events on evenings and weekends, as needed. This role is Full Time, Salaried, and Federal Fair Labor Standards Act Exempt.

 

About MITA: The Maine Island Trail Association (MITA) is dedicated to the protection and enjoyment of the wild islands of coastal Maine. We are privileged to steward a 375-mile recreational water trail that spans the entire Maine coast, comprising 240 sites available for day visits or overnight camping. As a membership-based nonprofit, we endeavor to advance environmental stewardship, responsible recreation, and sustained access to some of the most scenic natural places in our state. Consider joining our small, enthusiastic team in pursuit of a worthy mission!

 

Compensation: This is a full-time position with benefits including health insurance, vacation and sick time, paid holidays, and a retirement plan. The annual starting salary range for this role is $55,000 to $62,000 commensurate with experience.

 

To Apply: Interested candidates should submit a resume and cover letter by April 24, 2026 that conveys relevant skills and qualifications to search@mita.org with “Membership and Donor Database Manager” in the subject line.

 

For more information about MITA, please visit mita.org.

 

MITA is an Equal Opportunity Employer committed to enhancing the diversity of its staff and members. MITA reserves the right to perform background checks as a condition of employment.

 

 

Island Caretaker

(Two seasonal positions available)

 

The Maine Island Trail Association (MITA) is a nonprofit organization working to promote environmental stewardship and responsible recreation on Maine’s coastal islands. MITA seeks two qualified island caretakers to help with the management and stewardship of two distinct State-owned islands in Casco Bay. One caretaker will be stationed on Jewell island, and one caretaker on Little Chebeague Island. Each caretaker will monitor recreational activity, provide stewardship services, and educate island visitors about low-impact camping on their respective island during the 2026 boating season.

 

This is a five-month seasonal position that begins in May and ends in September (start and end dates are somewhat flexible).

 

Required Qualifications

• Coastal boating experience (boat/motor/trailer operation, navigation, safety)
• Excellent communication skills
• Energy and enthusiasm for regular public interaction
• Proven leadership and problem-solving experience
• Demonstrated ability to live and work in a remote setting with limited amenities
• Interest in environmental stewardship and education
• Familiarity with Maine coastal and environmental issues
• Knowledge of low impact camping principles
• Good physical condition (ability to lift 70 lbs and traverse rugged terrain)
• Valid driver’s license

 

Desirable Qualifications

• Education, volunteer coordination, and/or resource management experience
• Trail maintenance or carpentry skills
• Technical skills including equipment operation and maintenance (mower, hedge trimmer, chainsaw)
• Knowledge of native and invasive plants
• Wilderness First Aid/CPR training

 

THE ISLANDS

Jewell Island

Situated on the outer fringe of Casco Bay, Jewell Island is 221 acres in size and features 2½ miles of hiking trails, 16 established campsites, sandy beaches, craggy bluffs and remnants of World War II fortifications. It has been a popular destination for recreational boaters for generations and sees over 2,500 visitors each year. Given its proximity to Portland, MITA routinely uses Jewell as a location for hosting volunteer work groups. 

Little Chebeague Island

Connected by a sandbar to Great Chebeague, Little Chebeague Island is a highly popular destination for Casco Bay residents and boaters and visited by thousands of people annually. Now largely wild, the island has a rich history that includes summer cottages, a farm, a hotel, and U.S. Navy operations. Since 2010, MITA has been enhancing the island as a public recreational resource by maintaining campsites and walking trails, and managing invasive plants within its forests and meadows. MITA staff often coordinate groups of volunteers to help with the maintenance and upkeep of Little Chebeague. 

 

THE ROLE OF THE CARETAKER

Each caretaker will work five days per week and live in a minimally-outfitted small cabin on their island. MITA provides an 18’ motorized aluminum skiff, dock space and a mooring, a kayak or rowboat, and an assortment of maintenance tools. The caretaker supplies their own food and drinking water.

 

 On-Island Duties:

• Maintain trails, signs, privies, campsites, and other use areas
• Manage on-island stewardship such as invasive plant control and marine debris cleanup
• Periodically lead volunteers in island work projects
• Serve as a friendly, helpful resource to island visitors
• Actively encourage day users and campers to follow low-impact recreational practices
• Observe, record, and report on island visitation levels 
• Educate visitors about island history, ecology, and recreational use guidelines
• Monitor environmental conditions on the island 

 

Work Schedule: The work schedule is typically as follows:

• Mid-May to Memorial Day Weekend:
  • Orientation/preparation/training
  • Work five days/week with weekends off

• Memorial Day Weekend through Labor Day Weekend:
  • In residence on Jewell and Little Chebeague islands
  • Work five days/week including weekends and holidays with two days off mid-week

• Labor Day Weekend to mid-September:
  • Program wrap-up on island and at MITA office in Portland
  • Work five days/week, weekends off

 

Compensation: $11,500 living stipend

 

To Apply: Interested candidates should submit a resume and cover letter that conveys relevant skills and qualifications to search@mita.org. If applicable, please indicate your preferred location (Jewell or Little Chebeague) in your cover letter. For more information about MITA, please visit www.mita.org. 

 

Positions open until filled.

 

MITA is committed to a policy of equal employment opportunity and does not discriminate on account of race, color, religion, national origin, sex, age, sexual orientation, ancestry, physical or mental disability or otherwise as prohibited by federal and state law.